De-Escalation Training Induction | Module One
Emotional Intelligence
Emotional intelligence involves understanding and managing our own feelings, as well as the feelings of others, and encompasses self-awareness, self-regulation, motivation, empathy, and social skills.
In this video, we explore a scenario that offers opportunity for you to identify critical indicators or markers that can develop your capability to recognise your emotional intelligence capacity.
Escalation
Escalation can be understood as an intensification of a conflict with regard to the observed extent and the means used. An escalating conflict presents on varying levels of intensity ranging from body language, gestures and verbal comments through to verbal abuse, violent threats and physical altercations and/or attacks.
In this video we explore a scenario that offers opportunity for you to identify critical indicators and markers that can develop your capability and capacity to recognise escalation in practice.
De-escalation
De-escalation refers to the process of reducing the intensity of a conflict or potentially volatile situation, often through communication strategies and behavioral techniques. The goal is to calm individuals involved, preventing escalation into more aggressive or harmful actions.
In this video we explore a scenario that offers opportunity for you to identify critical indicators and markers that can develop your capability and capacity to recognise de-escalation in practice.